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Refund Policy

Thank you for shopping at CHALAM ACCESSORIES!

We offer refund and/or exchange within the first 7 days of your purchase. If 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for refunds and exchanges

  • Your item must be unused and in the same condition you received it.

  • The item must be in the original packaging.

  • The item must be in optimal condition and unused (not altered, not damaged or in poor condition, with no missing pieces or pieces).

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items can be refunded; sale items cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Changes (if applicable)

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email to accesoriesyartesaniaschalam@gmail.com and send your item to: Carrera 21A # 1 - 50 Sector 3, El Peñol, Antioquia

Exempt Goods

The following goods are exempt from refunds:

  • Gift cards (gif cards).

  • Purchases of products in special promotions or discounts

  • Boxes, bags, packaging, packaging and others that are not requested at the time of purchase

Partial refunds are granted (if applicable)

  • Any item that is not in its original condition, is damaged, or is missing a part for reasons not due to our error.

  • Any item returned more than 7 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds

  • If you haven't received a refund yet, first check your bank account again. Next, contact your credit card company. It may take some time before your refund is officially posted.

  • If you have done all this and still have not received your refund, please contact us at accesoriesyartesaniaschalam@gmail.com.

Shipment

  • Please do not return the product to the manufacturer. It must be sent to the following address Carrera 21A # 1 - 50 Sector 3, El Peñol, Antioquia and notify us in advance when shipping.

  • You will be responsible for paying your own shipping costs to return your item.

  • Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it takes for your exchanged product to reach you may vary.

  • Please note that we cannot guarantee that we will receive your returned item.

  • In all cases, return shipping and other expenses incurred in the process are assumed by the customer.

WE DO NOT HAVE A PRODUCT WARRANTY IN ANY CASE, AS THIS DEPENDS ON THE CARE AND USE THAT IS GIVED TO THE ITEMS.